Terms & Conditions

Updated on 12 Feb, 2021

Please read these terms of service carefully before using our service.
These terms of service (“terms”) are a contract between you and Sahanbooks (“us” or “we”). They govern your use of our websites, shops, services, mobile apps, products, and content (“service”). By using our service, you agree to the terms.
Some definitions

For the purposes of these terms:

  • Account means a unique account created for you to access our service or parts of our service.
  • Country refers to: Somaliland
  • Company (referred to as either "the company", "we", "us" or "our") refers to Sahanbooks, Nuur Hawse Plaza Wadada Madaxtooyada, 26 June, Hargeisa, Somaliland.
  • Device means any device that can access our service, such as a computer, a cell phone or a digital tablet.
  • Goods refer to items offered for sale by us.
  • Orders mean a request by you to buy goods from us.
  • Promotions refer to contests, sales or other activities offered through our service.
  • Service refers to our website and our shops.
  • Terms of Service (also referred as "terms") mean the terms and conditions that form the agreement between you and us regarding the use of our service.
  • Third-party social media service means any services or content (including data, information, or products) provided by a third-party that may be displayed, included or made available by the service.
  • Website refers to Sahanbooks’ website, accessible at www.sahanbooks.com
  • You can mean the person accessing or using the service, or it can mean a company, or other legal entity, on behalf of which a person is accessing or using the service.


These are the terms governing the use of the service and the agreement that operates between you and us. These terms set out the rights and obligations of all users regarding the use of the service.

Your access to and use of the service is conditioned on your acceptance of and compliance with these terms. These terms apply to all visitors, users and others who access or use the service.

By accessing or using the service, you agree to be bound by these terms. If you disagree with any part of these terms then please do not access the service.

To access and use the service you need to accept and be bound by our privacy policy. This describes our policies and procedures on the collection, use and disclosure of your personal information when you use the service, and tells you about your privacy rights and how the law protects you. Please read our privacy policy carefully before using the service.

Ordering books and other products

By placing an order for goods through the service, you warrant that you are legally capable of entering into binding contracts.

Your information

If you’d like to place an order for goods, you may be asked to supply certain information relevant to your order including your name, your email address, your phone number, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any order; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to payment processing third parties for the purposes of completing your order.

Order cancellation

We reserve the right to refuse or cancel your order at any time for reasons including, but not limited to:

  • The availability of goods
  • Errors in the description or prices for goods
  • Errors in your order

We reserve the right to refuse or cancel your order if we suspect fraud or an unauthorised or illegal transaction.

Your order cancellation rights

You can return any goods you purchase in accordance with these terms.

Your right to cancel an order only applies to goods that are returned in the same condition as you received them. Goods that are damaged or not in the same condition as you received them or which are worn simply beyond opening the original packaging will not be refunded, so please take reasonable care of the purchased goods while they are in your possession.

We will refund you no later than 7 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Availability, errors and inaccuracies

We are constantly updating the range of books and other products we offer so there is a chance that mistakes in pricing, description or availability may occur, or there may be delays to updates. This is why we cannot guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.


The company reserves the right to revise its prices at any time prior to accepting your order.

The prices quoted may be revised by the company subsequent to accepting an order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the company. In that event, you will have the right to cancel your order.


All goods purchased are subject to a one-time payment. Payment can be made through different payment methods Zaad and eDahab.

Payment cards (credit cards or debit cards) are subject to validation checks and authorisation by your card issuer. If we do not receive the required authorisation, we will not be liable for any delay or non-delivery of your order.


Any promotions made available through the service may be governed by rules that are separate from these terms.

If you participate in any promotion, please review the applicable rules. If the rules for a promotion conflict with these terms, the promotion rules will apply.

User accounts

When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the terms, which may result in immediate termination of your account.

You are responsible for safeguarding the password that you use to access the service and for any activities or actions under your password, whether your password is with our service or a third-party social media service.

You agree not to disclose your password to any third party and you must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorisation, or a name that is otherwise offensive, vulgar or obscene.

Intellectual property

The service and its original content, features and functionality are and will remain the exclusive property of the company.

The service is protected by copyright, trademark, and other laws of Somaliland, Somalia and globally.

Our trademarks may not be used in connection with any product or service without the prior written consent of the company.

Links to other websites

Our service may contain links to third-party websites or services that are not owned or controlled by the company.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation, if you breach these terms.

Upon termination, your right to use the service will cease immediately. If you wish to terminate your account, you may simply discontinue using the service

Limitation of liability

Notwithstanding any damages that you might incur, the entire liability of the company and any of its suppliers under any provision of these terms and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by you through the service.

To the maximum extent permitted by applicable law, in no event shall the company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the service, third-party software and/or third-party hardware used with the service, or otherwise in connection with any provision of this terms), even if the company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Governing law

These terms and your use of the service is governed by the laws of Somaliland.

Disputes resolution

If you have any concern or dispute about the service, you agree to first try to resolve the dispute informally by telling us about the problem and giving us an opportunity to respond or, if we are at fault, put things right for you.

Severability and waiver


If any provision of these terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.


Except as provided herein, the failure to exercise a right or to require performance of an obligation under these terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Changes to these terms

We reserve the right to modify or replace these terms at any time. If we believe a revision to be material and you have an account with us, we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using service.

Contact Us

If you have any questions about these terms, please contact us:

  • By email: help@sahanbooks.com
  • By mail: Sahanbooks, Nuur Hawse Plaza, Wadada Madaxtooyada, 26 June, Hargeisa, Somaliland